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azahir
Beginner
2,771 Views
Message 1 of 9

Can't receive calls from Virgin Media Landlines

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Hope somebody can point me in the right direction on this as I've struggled whilst speaking to customer services over the phone.

I was a Virgin Media customer about 12 months ago, moving then to Sky and subsequently BT. During the move to Sky, number was ported over fine and everything was smooth apart from any family/friends who had a Virgin Media landline weren't able to call us, it would just produce a number not recognised or blank error.

We chased this with Sky at the time who were next to useless and when moving back to BT, we hoped this would have sorted the issue but alas, it wasn't to be.

Searching through the forum, this thread points to exactly the problem we're having:  https://community.bt.com/t5/Landline/Comes-up-with-Number-not-recognised-from-Virgin-landline-number...

I've tried explaining the same thing to customer services as above but I'm being asked to evidence phone numbers/call times/dates when that's just too difficult to collate with friends/family.

Could anyone advise?

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8 REPLIES 8
Dean007
Recognised Expert
2,763 Views
Message 2 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi @azahir

I think the best thing is to get some advice off the moderation team here. I've asked them to come and have a chat and should post here shortly.

 

PaddyB
Moderator
Moderator
2,755 Views
Message 3 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi @azahir,

Welcome to the community and thank you for posting. It sounds like the number hasn't been fully ported across to our network. If you send me in your details I can do a few checks on your line.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

azahir
Beginner
2,750 Views
Message 4 of 9

Re: Can't receive calls from Virgin Media Landlines

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Thanks for the quick reply, will fire something across now.
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JohnC2
Moderator
Moderator
2,676 Views
Message 5 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi @azahir I have an update that the number port team believe they have fixed this. Please can you get it tested that you can receive calls from Virgin and let me know how you get on.

Cheers
John

azahir
Beginner
2,668 Views
Message 6 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi John,

Just had a friend call and would you believe, it works.

Awesome stuff and delighted. Thanks for your assistance with this.

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NeilO
Moderator
Moderator
2,658 Views
Message 7 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi @azahir that's fantastic news, I'm aware of the battle @JohnC2 had getting this fixed for you. He's finished for today but I'll make sure he sees your post tomorrow. Smiley Very Happy

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JohnC2
Moderator
Moderator
2,621 Views
Message 8 of 9

Re: Can't receive calls from Virgin Media Landlines

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Hi @azahir Thanks for testing that for me and patience in letting me get this fixed for you. I'll now close the case unless there is anything else you need my help with.

Cheers
John

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Elsie38
Beginner
2,316 Views
Message 9 of 9

Re: Can't receive calls from Virgin Media Landlines

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I am having exactly the same issue and can't find anyone that can help.  JohnC are you able to help like in this post?

 

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