Hope somebody can point me in the right direction on this as I've struggled whilst speaking to customer services over the phone.
I was a Virgin Media customer about 12 months ago, moving then to Sky and subsequently BT. During the move to Sky, number was ported over fine and everything was smooth apart from any family/friends who had a Virgin Media landline weren't able to call us, it would just produce a number not recognised or blank error.
We chased this with Sky at the time who were next to useless and when moving back to BT, we hoped this would have sorted the issue but alas, it wasn't to be.
Searching through the forum, this thread points to exactly the problem we're having: https://community.bt.com/t5/Landline/Comes-up-with-Number-not-recognised-from-Virgin-landline-number...
I've tried explaining the same thing to customer services as above but I'm being asked to evidence phone numbers/call times/dates when that's just too difficult to collate with friends/family.
Could anyone advise?
Solved! Go to Solution.
Welcome to the community and thank you for posting. It sounds like the number hasn't been fully ported across to our network. If you send me in your details I can do a few checks on your line.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Just had a friend call and would you believe, it works.
Awesome stuff and delighted. Thanks for your assistance with this.
I am having exactly the same issue and can't find anyone that can help. JohnC are you able to help like in this post?