Can't register Panasonic DECT handset with Smart Hub 2 base

[goodlife77]

I was migrated to Digital Voice yesterday.

Previously had twin Panasonic KX TG8120E DECT cordless phones plus a fixed phone for emergencies connected to extension sockets.

I got the Advanced Digital Voice handset before the switch and this is now working connected to the SH2.

I was hoping to be able to use one of the Panasonic handsets as a second cordless handset. I de-registered it from the Panasonic base and followed instructions to register it to the SH2. That seemed to work and logging into the SH2  shows it listed as a registered handset, but the handset itself doesn't connect and shows no registered base.
Looks like the SH2 thinks the registration succeeded but the handset doesn't.

Any ideas?

I suppose if I want 2 working handsets I could change back to using the Panasonic DECT base, but I was hoping to be able to use the better Digital Voice integration of the BT handset.

Thanks,

Rob

[jac_95]

Hi goodlife77,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Tom20001]

Have you considered connecting your wired extension network to back of Smarthub?

[JB2016]

@goodlife77       I successfully registered two pairs of DECT phones to the Smart Hub 2:  one set Panasonic, Model No KX-TG7302E, the other BT Freestyle, both a few years old.   The Panasonic user manual specifies DECT and GAP standards.   Both sets were able to make and receive calls.  The BT set did not ring on an incoming call.  The Panasonic did ring, but the ringer sounded continuously, not in bursts.   Both sets work normally when base units are connected to the phone port on the Hub, so they can be assumed not to be faulty.    It appears that DECT cordless phones are compatible, but some more so than others  (https://en.wikipedia.org/wiki/Digital_enhanced_cordless_telecommunications   and https://en.wikipedia.org/wiki/Generic_access_profile ).

Not all the functions of the Digital Voice handsets will be available on the other handsets if they are registered to the Hub.   However, one advantage of having existing handsets registered to the Hub is that they will work during a power cut if you have back-up power for the Hub.