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Cancel caller redirect?
Can somebody please tell me how to cancel Caller Redirect which it appears I've been paying forever at £30.60 every quarter! I've only just noticed it being charged after checking my latest bill online!
It appears I cannot do it online.
I dread to check but suspect after reading other threads that I've been coughing up this for years, unnecessarily ☹️
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Re: Cancel caller redirect?
Hi @GazWeavs and welcome to our community.
I'm sorry you've been charged for the Caller Redirect for so long. I can get that removed for you. I'll need a few details so I'll drop you a private message now so you can get in touch.
Cheers
David
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Re: Cancel caller redirect?
@GazWeavs it's the 'Billing' team that remove it, give them a call on 0800 800 150
Caller redirect is a feature typically added on homes moves, when you're moving to a new exchange area and can't retain the same number, this allows anyone calling your old number to receive a message that the number is no longer available and the new number is xxxxxxxxxxx
It's added until a customer requests it removed, some keep it for a while, others longer.
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