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polarisedn
Beginner
590 Views
Message 1 of 3

Cannot dial out

Telephone registers 'engaged' when trying to dial out. Incoming calls are accepted. Broard band (BT) works. Two atttemps to get help from BT unhelpfull - only comment that the line is OK. So is it the local exchange?

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iniltous
Guru
580 Views
Message 2 of 3

Re: Cannot dial out

You haven't really established if there is a problem that is your provider (BT) responsibility , via Openreach , to fix, it could easily be your own equipment at fault , and that would be your own responsibility.

You need to try a known working , preferably corded, phone plugged directly (not via a broadband filter) in the master socket test port...using the test port eliminates extension wiring and sockets , and obviously using a different phone eliminates the possibility that your phone is faulty....if you don't have a corded phone , you could borrow another phone from a friend /neighbour/relative , or take your phone and try it in someone else's working phone line.

You can get a corded phone for a few £'s , and keep in handy in case of power failure and situations like this where you need to prove the problem as either your problem , or your providers problem .

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Devon_Dave
Distinguished Guru
554 Views
Message 3 of 3

Re: Cannot dial out

Do you have the call answer facility 1571 enabled? Try dialling 1571 to see if a message has been left. Sometimes this interrupted dial tone gets confused with an engaged tone.
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