TBH , it’s not clear at all what you currently have , what it is that you want , and what you have previously ordered that was cancelled , and who cancelled it , some of the details ( apparently supplied by BT ) seem nonsensical , or equally likely, you have misunderstood what was said ….so , what do you you currently have and with whom ( broadband, ‘landline’ telephone etc ) ….what do you ultimately want , combined telephony and broadband from the same provider BT , separate broadband from BT and telephone from a different provider, BT telephone and broadband from someone other than BT over Openreach’s FTTP,
whatever you requirements actually are, you need to provide much more information , to be offered any constructive advice.
