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Marc2887
Beginner
1,550 Views
Message 1 of 6

Cant receive calls from mobiles, but can from landlines

This is on behalf of my mother who has just moved from sky to BT. Her landline is working to make calls, and can receive calls from landlines. But when trying to call her from my Sky mobile, a BT mobile or an asda mobile, we're getting a "this number does not exist message". Can somebody help please?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cant receive calls from mobiles, but can from landlines

Try dialling 17070 and make sure the number you hear is your mother's number



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Marc2887
Beginner
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Message 3 of 6

Re: Cant receive calls from mobiles, but can from landlines

Her number is correct, she can make calls to landlines and mobiles, she can recieve calls from landlines, but when trying to call her from a mobile (no matter the network) it says the number doesn't exist. Checked and made sure do not disturb is switched off etc.

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CJT80
Recognised Expert
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Message 4 of 6

Re: Cant receive calls from mobiles, but can from landlines

@Marc2887 

to confirm when you or she dials 17070 the number read back is correct?

If so, was the number transferred from Sky to BT?

Kind Regards
CJT80
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Devon_Dave
Distinguished Guru
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Message 5 of 6

Re: Cant receive calls from mobiles, but can from landlines

The number has not  been ported across correctly. 

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NeilO
Moderator
Moderator
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Message 6 of 6

Re: Cant receive calls from mobiles, but can from landlines

Hi @Marc2887, I agree it does sound like a number port issue. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help. 

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