cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MrsP666
Beginner
214 Views
Message 1 of 7

Cant set up new Alexa handset...web address is wrong, no prompt for code???

Hi. Ive followed the simple instructions but no luck. Any one out there can help please?

0 Ratings
Reply
6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
205 Views
Message 2 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

is the phone paired to SH2?

if you enter the web address at part 2 can you then log into your amazon account? ( the address does work)



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
MrsP666
Beginner
198 Views
Message 3 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

Sorry whats SH2? The phone is paired to hub on FTTP. The address provided is amazon.com/gb/code When entered I only get amazon.co.uk
If I log onto my Amazon account I dont get a prompt
TIA
0 Ratings
Reply
VeteranISPUser
Recognised Expert
194 Views
Message 4 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

Hi @MrsP666   amazon.com/gb/code should take you to your Amazon log on screen? Once logged in it prompts you for the code.

0 Ratings
Reply
MrsP666
Beginner
187 Views
Message 5 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

Thx. Once logged in to Amazon (I use Smile??) I do not get a prompt for the code
0 Ratings
Reply
VeteranISPUser
Recognised Expert
176 Views
Message 6 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

Hi @MrsP666 

I would try a different browser or clear your cache or cookies. I am using Edge on Windows 11. I get exactly the same result on my iPad using Safari.

When I go to amazon.com/gb/code I get:

Untitled1.png

Followed by:

Untitled2.png

MrsP666
Beginner
169 Views
Message 7 of 7

Re: Cant set up new Alexa handset...web address is wrong, no prompt for code???

Thx will try that.
0 Ratings
Reply