Please edit out your account number and complaint reference, as this is a PUBLIC forum.
You have one hour after your initial post, to edit it.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
Thank you for editing your post. Its possible a moderator may help, however changing the phone number is unlikely to stop scam calls, and may in fact make them worse.
Scam callers just use random numbers, and the new number may have been subject to more calls in the past, so you would have to see if it makes any difference, unless its someone calling who knows the person.
The most effective solution is a call blocking phone, like the BT4600.
Thanks for your posts and welcome back!
I'm sorry for the problems you're having changing your Daughter's phone number. I'm going to be honest and say I'm surprised that there has been a delay as the process to change the number is straightforward.
Can you call my colleagues in the helpdesk for an update on 0800 800 150? Post back and let me know how you get on chatting with them. If you're still having problems we'll be about to lend a hand.