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emma-nl
Beginner
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Message 1 of 9

Crackly phone line knocking out the internet

Hi, 

 

My landline has become extremely crackley when having an incoming or making an outgoing call. Whenever the phone is used it knocks out the internet and says that it needs logging into (although all that happens is the light turns orange and so does the broadband light). I have changed the filters in the house and tried using the phone without a filter but nothing has worked.  

Thanks in advance.

 

PS There is no problem reported in my area

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
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Message 2 of 9

Re: Crackly phone line knocking out the internet

Report it as a noisy phone line, when that has been fixed, the broadband will get better.

 

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emma-nl
Beginner
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Message 3 of 9

Re: Crackly phone line knocking out the internet

Have done that. BT have found no problems. This has been going on since December
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imjolly
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Message 4 of 9

Re: Crackly phone line knocking out the internet

are BT sending openreach engineer?

did you check that crackling was still there if you used test socket?



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emma-nl
Beginner
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Message 5 of 9

Re: Crackly phone line knocking out the internet

Didnt want to because of the price. Cannot afford it.

Can you clarify what a test socket is, please?

Many thanks
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Keith_Beddoe
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Message 6 of 9

Re: Crackly phone line knocking out the internet


@emma-nl wrote:
Didnt want to because of the price. Cannot afford it.

Can you clarify what a test socket is, please?

Many thanks

You would only be charged if the fault is within your property.

Engineer visits – information and charges

 

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licquorice
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Message 7 of 9

Re: Crackly phone line knocking out the internet

Test socket.jpg

 

If the line is still noisy at the test socket, the problem lies with Openreach and there is no charge. That's why it is important to test the line at the test socket.

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emma-nl
Beginner
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Message 8 of 9

Re: Crackly phone line knocking out the internet

Thank you. I will test i when i get home and will let you know.

Just to clarify if there is no problem with the test socket whos responsibility is it?

Many thanks
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licquorice
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Message 9 of 9

Re: Crackly phone line knocking out the internet

Yours, I'm afraid. But I very much suspect it will be a fault on the line.

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