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Message 1 of 9

DV Phone connection

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HI

I received my new DV phones  & Hub , all connected and registered then nothing !. No email or updates 

Its been  3 weeks now I rang up and they said how long is a piece of string

Does anyone know the best way to find out what's really  going on or havens insight as to timeline . My neighbour was connected within days 

Thanks 

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Message 2 of 9

Re: DV Phone connection

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if you go to hub manager is your phone number shown and if so is it blue or greyed out

are you getting DV and also have FTTP?



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Message 3 of 9

Re: DV Phone connection

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Hi 
yes still grey and have FTTP  

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Message 4 of 9

Re: DV Phone connection

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I had my letter and new phone in April and I've still not been moved to DV so I wouldn't hold you breath 🙂

 

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Message 5 of 9

Re: DV Phone connection

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@AndrewFaulk 

try phoning the FTTP Team 08005874787 and see if they can help you get connected



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Message 6 of 9

Re: DV Phone connection

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Hi 
Will do its actually states 'not configured'

thank you for responding 

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Message 7 of 9

Re: DV Phone connection

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Hi 

Wow ! and it all seemed so efficient at the start , but what hacks me off is they don't keep you informed and for a communications company that's poor . I suppose I should be glad I have the old line 

I think somethings wrong though as my neighbour on the same feed got his within days . Thanks 

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Message 8 of 9

Re: DV Phone connection

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did you phone FTTP team?



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Message 9 of 9

Re: DV Phone connection

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Hi Yes and customer service put me on special log and within 2 weeks got connected . My issue stands I should not have had to chase to find out what's going on for a communications company is not good performance .

Thanks 

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