Dead landline - 7 days to wait for an engineer visit?

[gary_d]

Thank you - that's a really good idea, I will call them to ask for that to be done.  

It would have been good had they suggested that themselves when I called them earlier today 😞

Appreciate your help - thank you

Gary 

[Jane2018]

Also check on the BT website to see if your telephone number is just an issue for you or a  bigger issue - we had a major service issue in this bit of London recently and my line was down for 4 weeks with no contact from BT until the day it was fixed. I reported it every week on the website and it took about 30 days for the repair.