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CNW
Aspiring Contributor
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Message 1 of 3

Dead line - Fault tracker

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Hi,

 

Wonder if a member of the BT Support team could help.

I recently ordered Inifnity at a new property. The phoneline needed re-activating, order has gone through and has been processed. I had an activation email yesterday saying everything is good to go. 

It isn't though, far from it, the landline is completely dead and the broadband is down.

 

I raised a fault with tech support who have given me a fault reference but I can't track the progress on it.

When I log in with my BT ID it says no fault found. It does say there is a fault logged on the service status checker when I type the landline number in.

 

I'm not sure if the issue is due to me having the same BT ID when I used to be on BT Mobile?

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CNW
Aspiring Contributor
691 Views
Message 2 of 3

Re: Dead line - Fault tracker

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Issue has now been resolved. Openreach found a fault at the master socket.

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RobbieMac
Moderator
Moderator
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Message 3 of 3

Re: Dead line - Fault tracker

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Hi @CNW

Thanks for posting back to let to the Community know the solution to the problem you were having Smiley Happy

Cheers,

Robbie

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