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Message 11 of 32

Re: Digital Home Phone

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Hi. Thanks for your advise. The phone is brand new, came with the hub. The base unit does not have the means to connect it to the hub. However, if I can't get this new phone to work I'll buy a new digital phone and plug it into the hub.
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Message 12 of 32

Re: Digital Home Phone

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The base unit is just a charger, there is no physical connection to the hub required, the hub is a DECT base station. Why would you buy a phone when you have been supplied with one? If you are unable to register it to the hub, ask customer services for a replacement phone.

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Message 14 of 32

Re: Digital Home Phone

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Hi @Eifion1   If it is a HD Digital Voice phone then you need to follow the instructions on the phone to register it. It should tell you to press the WPS button for two seconds.

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Message 15 of 32

Re: Digital Home Phone

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Hi. Many thanks. Have done that many times but no joy. I've just now re-booted the hub and tried again but no joy. I've spent a lot of time with BT helpdesk but the have been of no use.
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Message 16 of 32

Re: Digital Home Phone

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As I asked if you go to hub manager do you see your phone number in blue not grey?



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Message 17 of 32

Re: Digital Home Phone

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Thanks. Done that many times. Won't go further than Pressthe WPS button on your Hub for 2 secs.
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Message 18 of 32

Re: Digital Home Phone

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Yes it is blue
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Message 19 of 32

Re: Digital Home Phone

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Yes. I have informed BT in detail of the problem. In fact I have spent a long time explaining to them that it is not a problem with the broadband. Yet an engineer from Outreach came this afternoon. I could not believe it!
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Message 20 of 32

Re: Digital Home Phone

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Hi @Eifion1 Did you manage to get this sorted? It sounds like the Digital voice phone or Hub could be faulty.

Thanks

Neil

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