Digital Voice Issues

[weycat49]

I have BT8600 base with 2 handsets +  desk business landline unit & on the Digital Voice service but have issue. As my router + desk phone are in one room  & the Base 8600 in another I'm getting a weird problem. Incoming call rings both base & handsets ok but before being able to pickup & answer either wireless handsets they both go into a  "reboot" so you cannot pick up the call & it drops into answer machine service. These units are only 2yr old, I've replaced the batteries & both handsets are fully charged. Before no issues now its frustration. Anybody got a clue as to any fix. 

[weycat49]

Hi, I have same BT8600 & on the Digital Voice service but have different issue. As my router & the Base 8600 are in seperate rooms I'm getting a weird problem. Incoming call rings both base & handsets ok but before being able to pickup & answer the handsets "reboot" so you cannot pick up the call & it drops into answer machine service. These units are only 2yr old, I've replaced the batteries & both handsets are fully charged. Before no issues now its frustration. The "supplied"  digital single handset has poor functionality for call blocking, screening calls, has no way of creating groups or stored messaging. 

[jac_95]

Hi weycat49,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[pottyperson]

I've merged your messages because posting the same issue on more than one thread is likely to cause confusion.

[imjolly]

Are you a business user?

[weycat49]

Not now but still have need to use business systems on a ad-hoc basis, including fax

[weycat49]

Update : Having tried various configurations in the way I had the phones connected to no avail I looked at what services we had been configured for.  One service that seemed to be added that I was not aware of being active was the 1571 service. In the past (prior to digital voice) we had no need for this as the BT 8600 was more than capable, in fact offers much more functionality. I managed to get thro' to a person, I know that is unusual but finally got the service removed. This folks is the problem if you run your own caller  answer / call blocking machine with the 1571 service active. Once 1571 service removed, all issuses have gone away. 

[Tim123 · Accepted solution]

Yes, 1571 is not "opt-in" with Digital Voice - it's there by default. Presumably BT think that, because it's free with Digital Voice, everyone will want it!

I'm glad to hear that 1571 can be removed from one's Digital Voice line, even if it means phoning up Customer Services to get it done (seemingly it's not possible through MyBT). I don't want it either, it's just an added complication. If I'm not in, people can get me on the mobile (and Call Diversion is also free with Digital Voice).