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Dallastaylor
Beginner
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Message 1 of 5

Digital Voice Phone - 2 questions

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I have moved across to the Digital Voice Phone but sadly this is a step backwards.  But that's another story.  My questions now are:

I have mistakenly blocked a phone number and despite 3 calls with the BT Technical team no one has been able to tell me how to "unblock" this number.  There is no help on the BT website - lots of advice on how to block - but apparently the Digital Voice Phone facility of blocking a number sends it to a place that no one can reach or manage.  There doesn't seem to be a way to manage my list of blocked numbers.  One of the technicians I spoke to suggested dialling 217 - but this didn't help.  It didn't even ring.

The other question relates to the absence of a mute button.  One of the technicians starting reading out a long list of instructions on how to do this - but I lost the plot after line one!  I am looking for a single button - which appears on every other phone instrument that I have ever used.

Any help would be much appreciated.

thank you

Dallas

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jac_95
Guru
Guru
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Message 2 of 5

Re: Digital Voice Phone - 2 questions

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Is the number on the blocklist in your MyBT account?

https://bt.com/mybt 

Then go Manage Products -> Digital Voice -> Call Protect -> Your Blocklist

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Digital Voice Phone - 2 questions

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to mute call press right option button

https://www.bt.com/content/dam/bt/help/digital-voice/advanced-phone/BT-Advanced-Digital-Home-Phone-U...



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Dallastaylor
Beginner
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Message 4 of 5

Re: Digital Voice Phone - 2 questions

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Thank you very much.  I have found the link and page you refer to and managed to unblock the number that I had mistakenly blocked.  I was surprised, though, to find that that ws the only number there.  Since then I have blocked at least 2 nusiance calls - those numbers aren't there.  At the moment my "blocked list" contains no numbers.  Are they somewhere else?

 

Thanks again.

Dallas

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Dallastaylor
Beginner
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Message 5 of 5

Re: Digital Voice Phone - 2 questions

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Thank you so much.  I was looking for a dedicated Mute button - but now I know where to look, it is obvious.  thank you very much.  With a bit of luck, a future version will contain a dedicated mute button.

Thanks again

Dallas

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