Digital Voice Range Appalling?

[Ben6]

Hello!

We've had DV for a while now, and the coverage is awful.

We have little choice but to put the SH2 next to the master socket (in the cellar) and this means that we can only get coverage in one or two rooms on the ground floor, nothing on the first floor and nothing in the attic.

When we agreed to swap over, we were told that range extenders would be available for the phones to ensure that they work all over the house. The house is a 1920's semi, which we've had to put a 3rd party mesh network (TP Link Deco) into so that we can get wifi throughout, but we were assured that we'd have no problems getting DECT coverage for the phones, and that if we did then extenders would help.

I can't find any evidence of these sorts of devices, so we're now stuck with a service which doesn't work for us. 

"Ideal" conditions indoor is meant to be 50 metres. We're not getting beyond about 15. 

Any thoughts before I go shout at BT?

Thanks

Ben

[rbz5416]

Master Socket implies you're on FTTC, so there's no reason the SH2 can't be plugged into an extension as long as the cabling is decent.

[Ben6]

Sorry - bad terminology... We're on the full fibre product and the unit is in the cellar (next to where the old master socket was...).

The other option I'm exploring at the moment is tapping into the extension feed that goes to the attic and had the original DECT phone base station plugging into it. I assume I can just put a plug on the end of the cable and plug it into the back of the SH2. That and a range booster thing to plug in the other DECT base station (we had 2 DECT networks previously due to the crazy thick internal brick walls) and we can ditch the next to useless DV handsets... Seems a waste after spending money for a second handset when BT said it would work fine...

[imjolly]

this previous post has lot information including how to enable your existing phone sockets and then use your existing phones

https://community.bt.com/t5/Home-phone-including-Digital/Correct-way-to-enable-all-BT-sockets-after-...