@imjolly When you renew your contact and you are provided with an "Advanced Phone" for free, advertised as being for hard of hearing that doesn't work with your current phone set up, only finding out many months later after a forced unannounced change to DV that the phone was actually for use with that system, which relies on wifi to function, and aren't told anything else by BT even after extensive conversations with their management. I'm also not surprised BT had no idea what was going on, as I seen zero information myself in the press about digital voice, and I know no one personally who had ever heard of it at the time about 6 months ago. Much more to the point, BT should be informing customers of changes and potential changes to their service instead of forcing it out of the blue with no option to change. There are still various things that DV relies on that a copper line did not, and the lack of information around it all to customers is shocking.
@iniltous We were provided with nothing for digital voice when it was changed. We discovered that something which was described to us as an "Advanced Phone" when we renewed our contract last year was advertised for those who are hard of hearing - for free of course, bless their hearts - was what we now know as actually being a digital phone as we couldn't use it when we received it. Also, DV does use wifi unless you have your landline plugged into the back of the smarthub, something BT neglected to tell us, even BT management couldn't tell us that. And that wifi is required for their digital phone bases.
To me, the only reason they've done this is they think enough people don't use a landline anymore to warrant changing it, and now we digitise or modernise just for the sake of it, instead of for the benefit of making things better. Comparing this to a change in petrol or TV system is not relevant in my opinion. We rely on our power for DV to work. We rely on having a router, and it being on to work. We rely on internet being functional for it to work. I am unsure what you mean by no evidence, or why it would be deemed to be past it's "useful life" - new technology doesn't mean it's automatically better either. None of these affect a copper line whatsoever, and I've never truly had an issue with a landline call that wasn't the fault of the handset used or a faulty line set up.
@jac_95 After much back and forth many months ago I did find out about the roll out etc and most of the information you mentioned - thanks for the info of course. As of only a few months ago BT themselves barely knew what they were talking about with DV, and told me it does rely on wifi, as in the advanced base phones we got from renewing our contract which weren't advertised as digital voice at all, but for hard of hearing, which is why we couldn't use them and we were trying to return them, until we suddenly got forcefully migrated and our landline stopped working. We were never told about using our current phone system, albeit it still relies on power and internet. There is a deliberate lack of information being provided to customers as I reckon - in my opinion - they knew it was being rushed out and the public wouldn't like it.
