Digital Voice - Voicemail and Call Protect

[Jane2018]

I have had the "CallMinder" service for 25 plus years. On my recent bills I just noticed they call it something else. It looks like from the helpful recent posts above that the list for the superior "Voicemail" rather than inferior essential service none of those  enhancements in my case are  needed so "essentials" is the one for me. Unfortunately the list says nothing about personal recorded messages so it sounds like if I want to keep the one feature I find useful - the personalised message I can have that with the basic essentials so could save the £4 a month I pay once I am moved to Digital Voice.

Once I am moved to Digital Voice I will check how the pre existing recorded message etc is working or not and then I suspect I will have to call BT to remove voicemail and move to  essentials voicemail and save the £4.

As ever I find the forum very useful so thanks for all the answers.

[northshields]

According to this site, you do not need enhanced voicemail to record your own message.

https://www.bt.com/help/landline/all-about-voicemail-for-digital-voice-

[Jane2018]

Perfect, thanks. I will migrate to DV later this year and once I am sure the internet and landlines are working then move on to tackle any voicemail issues.

[Jane2018]

My first bill after digital voice has the charge. So I waited until this month (1st full m onth of digital voice) and it still has the charge but no way other than having to speak to someone I suppose with all the risks that entails of the human dealing wrongly with one of my 2 BT accounts and three lines. I presume unless I bite the bullet I am locked into the £4.34 a month for life Bill says "Voicemail with Call Protect: £4.34/month". I just logged in and there is no option to switch. Basically if you want to remove anything they make it like moving a huge mountain by hand. If you want to add something and pay the more it is dead easy.

[imjolly]

@Jane2018 

have you tried contacting billing using message now and see if they can help  https://www.bt.com/help/contact-bt/account-and-billing/broadband