You obviously can ask for whatever you like , as far as email , everyone keeps email access after leaving , but via a browser session rather than an email client, I dare say any claim on that front is somewhat dubious, keeping client access is unenforceable by anyone, keeping email access in doubt.
I find it impossible to entertain the notion that you could be downgraded ( speed wise ) but be held to term , so I’d think a penalty free option to leave is certain, price wise , I’d expect a reduction to the prevailing F2 price ( as customers must be close enough to the copper cabinet for GFast that should mean a fairly healthy 75Mb plus sync from FTTC )
As stated , although understanding the complaints here , as I see it , the onus is on BT to maintain the primary product and that’s the telephony service, even though for many now it’s simply an optional add on , so BT need to maintain telephony when BT SoGfast isn’t being made compatible with DV means conversion to FTTC with DV is an inevitable consequence.
For those where this reduction in speed is unacceptable, leave and join a SoGfast provider and if telephony is still required, arrange it with a third party VoIP supplier.
FWIW , all this ‘I’ve a contract’ talk , companies change these all the time , customers get shifted to companies they never asked to join , product get removed or replaced, think you have a case seek legal opinion , generally if the price and terms stay the same you can’t leave the new provider , if the terms do change (as they clearly have ) you can leave penalty free .
I’d agreeBT seem to have made a mess if communicating this , but as far as 200,000 BT Gfast customers, care to share the source for this , even if 200,000 is accurate, that may be an Openreach figure including many other ISP’s .
