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AngelaHod
Beginner
428 Views
Message 1 of 5

Digital Voice phone won’t register to hub

Hi 

My elderly disabled mother’s digital voice phone has suddenly stopped working and tells her she needs to register to the hub. However when following the instructions after pushing the WPS button on the hub for the required 2 seconds (and yes it is flashing blue) the phone says registering but after a short time says registration failed. Any ideas what to try please? I am trying to help her remotely as live 100 miles away. Obviously she needs her phone. Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Digital Voice phone won’t register to hub

if you mother has the SH2 as base station and broadband  can she go to hub manager  enter or use link   http://192.168.1.254/     then select her phone number shown on left (should be blue and not greyed out)  then select reset base settings  once done then try and register phone again by selecting start registration 



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AngelaHod
Beginner
412 Views
Message 3 of 5

Voice phone won’t register to hub

Thanks. Not sure which hub she has but am visiting at the weekend so will find out and try what you suggest if she does have the SH2. She has only had it since March. 

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AngelaHod
Beginner
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Message 4 of 5

Voice phone won’t register to hub

 
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imjolly
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Distinguished Sage
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Message 5 of 5

Re: Voice phone won’t register to hub

you currently need the SH2 if you have digital voice



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