cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,528 Views
Message 1 of 15

Digital Voice phone won’t register to hub

Hi 

My elderly disabled mother’s digital voice phone has suddenly stopped working and tells her she needs to register to the hub. However when following the instructions after pushing the WPS button on the hub for the required 2 seconds (and yes it is flashing blue) the phone says registering but after a short time says registration failed. Any ideas what to try please? I am trying to help her remotely as live 100 miles away. Obviously she needs her phone. Thanks

0 Ratings
Reply
14 REPLIES 14
4,515 Views
Message 2 of 15

Re: Digital Voice phone won’t register to hub

if you mother has the SH2 as base station and broadband  can she go to hub manager  enter or use link   http://192.168.1.254/     then select her phone number shown on left (should be blue and not greyed out)  then select reset base settings  once done then try and register phone again by selecting start registration 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
4,512 Views
Message 3 of 15

Voice phone won’t register to hub

Thanks. Not sure which hub she has but am visiting at the weekend so will find out and try what you suggest if she does have the SH2. She has only had it since March. 

0 Ratings
Reply
4,503 Views
Message 4 of 15

Voice phone won’t register to hub

 
0 Ratings
Reply
4,483 Views
Message 5 of 15

Re: Voice phone won’t register to hub

you currently need the SH2 if you have digital voice



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,797 Views
Message 6 of 15

Re: Voice phone won’t register to hub

In the Smart Hub 2 admin menu you first need to click the "Start Registration" button.  This is accessed by clicking on your phone number on the Smart Hub 2 Home page.

0 Ratings
Reply
1,785 Views
Message 7 of 15

Re: Voice phone won’t register to hub

The SmartHub 2 may well have received a firmware update recently, this sometimes causes the hub to mis-behave.

Your Mum could try unplugging the power for around 30 seconds and then power it back up


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
0 Ratings
Reply
1,617 Views
Message 8 of 15

Re: Voice phone won’t register to hub

We’ve just had a new Smarthub 2 sent to replace a faulty one yesterday  and everything fine except phone says no link to hub.Any ideas,as Bt online help only says make sure you’re using the original hub when digital voice was connected which we are obviously not now.

0 Ratings
Reply
1,604 Views
Message 9 of 15

Re: Voice phone won’t register to hub

You'll likely just need to pair the cordless handsets to the new SH2 via the settings menu on the handset(s), and also pressing the WPS button on the rear of the hub for 2 seconds.

0 Ratings
Reply
1,596 Views
Message 10 of 15

Re: Voice phone won’t register to hub

Every settings on the hub say no link to the hub when selected.

0 Ratings
Reply