I've been told via email & letter that I'm to receive the Digital Voice downgrade soon.
The on-line help says: "You can order either an adapter or a Digital Voice home phone free from bt.com/DVequipment. Or text the word ADAPTER or HANDSET to 61998."
Following the on-line route will let me order a phone for £44.98, with the option of entering a voucher code. There is no such code is on either the email or letter. How do I get this code?
The text option also doesn't appear sensible. How would BT associate such a text from a random (non-BT) mobile with my BT account?
Any suggestions as to how to claim this phone, without losing hours of my life in call centre queues and being bounced between different departments?
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do you have FTTP - fibre to your home? if so try phoning FTTP Team 08005874787 and see if they will supply your phone/adapter
Have you tried texting as suggested?
You can get the code by entering bt.com/DVequipment into a web browser. Your asked to enter your phone number which checks your status for Digital Voice and then gives you a code for one free device, either phone or adapter. I got my free phone 3 weeks ago but have not yet been switched over to Digital Voice but it did connect to the Dect base station in the SH2.
Doesn't work for me - doesn't ask for phone number and tries to charge me for the device.
Its a popout window, perhaps your browser is blocking it?
When I select the link in your initial post I am immediately presented with a request for my phone number to check whether I am eligible for code for free device.
If you don't get that then try a diffent browser
the green socket on back of SH2 is a standard fit for same phone cable that is connected to your phone socket so you must have a non standard phone cable how did you connect it previously