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robh66
Contributor
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Message 1 of 4

Digital Voice

How quickly  does the switchover take from analogue to digital, I've been on FTTP for just over a month.

I've had an email about my analogue phone service being switched off as well as a standard letter saying the same thing.

I've also taken up BT on their free VOIP handset which I've got & charged up. But I've heard nothing since.

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pippincp
Sage
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Message 2 of 4

Re: Digital Voice

Give the FTTP team a ring, they should know when the switchover  will happen. 0800 587 4787

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spile
Contributor
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Message 3 of 4

Re: Digital Voice

It took about three weeks from receiving the letter to being given a date.

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BAFlyer
Contributor
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Message 4 of 4

Re: Digital Voice

I don't think there is any standard for timescales. I had my letter 12 Weeks ago and also have one of the new free handsets but have now been told I'll get migrated when I'm "back on the list".  So at some time I was on the "list" but have since been removed; sounds a bit chaotic to me.

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