Digital Voice

[janash]

We have broadband at home which is FTTP, as of last week we now have Digital Voice.

My husband was told by a lady from BT that since our calls now go through our BB, we will no longer need a landline. Is this correct?

[jac_95]

Hi janash,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice · Accepted solution]

It depends what you mean.

Digital Voice effectively is your landline.

There is a lot of confusion over terminology.

A physical line is required for your broadband whether that is copper or fibre and will attract the 'Line Rental' element of your package.

Landline can be taken to mean a copper analogue voice service or Digital Voice over either copper or fibre broadband. Both attract the same costs for a voice package.

[janash]

Thank you