FTTP and Digital Voice

[Malone001]

Hi

Sorry but I’m really confused. I have had Fibre to the Property since I moved in. I don’t use BT routers (I really don’t rate them - sorry) and I’m not paying extra cash for WiFi everywhere when I already have a perfectly acceptable mesh system in place 

I keep reading that Digital Voice requires me to use to use BT Routers. That’s not going to happen here (ie I’m not going to swap) so are BT saying that My Phone  service will be upgraded and become inoperable when it happens? 

Fine if so I just want to make sure I cancel my service at the right time. 

Thanks  in advance 

[jac_95]

Hi Malone001,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[gg30340]

No. BT are saying your phone service will be moved to digital voice and will be fully operable.

If you choose to not use the BT Smarthub that has been supplied then you will be choosing to make your BT digital phone service un-operable.

[-Richie-]

Digital Voice which is replacing the old PSTN when Openreach switch it off is only compatible with the Smart Hub 2, that's not to say in future it won't change but at the time of this post it's a requirement.

[Keith_Beddoe]

@Malone001 

How do you get your phone service at the moment? If it comes from the Openreach ONT, (FVA) then that service is being discontinued.

The same applies if your phone line comes in on a copper pair.

[Malone001]

OK. Thanks both. That’s what I thought. I’ve been considering ditching BT and that will act as my prompt.   I recognise that the issue will exist with other providers but they’re generally a lot cheaper even with landline. 

[Malone001]

Looking at this a little further I’ve got a Huawei 4 port hub,  Tel 1 is wired in and the blurb in the website implies that it’s for  Digital voice so I guess I already have it 🤷‍♂️

[licquorice]

No you don't, that is for FVA (Fibre Voice Access) which is the now deprecated Openreach system. BT's DV ONLY works with the SH2.

[iniltous]

If telephony is required but you don’t want to use the SH2 , use a ‘regular’ VoIP provider and regrade to the ‘no telephony’ BT FTTP option , you state this could be the impetus to move provider, it should be noted some ISP’s on OR FTTP don’t even offer a telephony option .

If you want to take the number with you ( before you are moved  to DV from FVA ) timing will be key as porting the number will cease the broadband .