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Roz1
Beginner
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Message 1 of 7

Father in law 89 years old phone is not working BT aware but taking days to resolve can you expedite

My Father in law is 89 years old and his phone is not working BT aware but taking days to resolve can you expedite. He lives on his own and only contact is through the phone which also has his internet

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Keith_Beddoe
Distinguished Sage
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Message 2 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe

@Roz1 

This is only a customer to customer help forum, so your post does not go to BT.

What date was the fault reported?

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Roz1
Beginner
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Message 3 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe

Reported on Sunday

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Keith_Beddoe
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Message 4 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe


@Roz1 wrote:

Reported on Sunday


Then I would expect it to be repaired by the end of tomorrow.

 

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Roz1
Beginner
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Message 5 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe

Thank you Keith - he is being told Thursday at the earliest

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Keith_Beddoe
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Message 6 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe


@Roz1 wrote:

Thank you Keith - he is being told Thursday at the earliest


It may depend on the nature of the fault, and how busy Openreach are.

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Devon_Dave
Distinguished Guru
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Message 7 of 7

Re: Father in law 89 years old phone is not working BT aware but taking days to resolve can you expe

Suggest you get back to 0800 800151 and ask for it to be raised as an emergency welfare case. Hopefully will be out to repair that day assuming there are no major dramas like requiring traffic lights or large cable renewal. 

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