Elliboy
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Message 11 of 17

Re: Fault Reporting

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Thanks Neil. I appreciate your help.

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RobbieMac
Moderator
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Message 12 of 17

Re: Fault Reporting

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Hi @Elliboy 

Thanks for sending your details over and for taking the time to chat with me today.

I have booked an engineer visit for next Wednesday 14th July between 08:00-13:00.  You'll hear from me again on Thursday to make sure the fault has been repaired.

Have a great weekend.

Cheers,

Robbie

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ozsat
Recognised Expert
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Message 13 of 17

Re: Fault Reporting

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@Elliboy- keep a note of the dates and times etc of visits and faults where you can - may be useful going forward.

I had a lot of issues which took well over a month to sort out and included several visits booked where nobody contacted or visited and the fault was not fixed - all good now though.

I also found that 'Complaints' being opened and closed are different to 'Faults' being opened and closed.

You have access to both in your account homepage.

I must also say that the guys in this forum can often do in a few lines of text and a few minutes - something which can take days/weeks to do over the 'phone with faults.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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Elliboy
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Message 14 of 17

Re: Fault Reporting

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Thank you RobbieMac. I appreciate your assistance. You guys do an excellent job running this forum. It's an excellent source for information and advice. We'll done!

Ozsat - Thanks. I will indeed keep a note of all the relevant dates etc. Funny enough I had another "we have noted your complaint" email come through yesterday. Seems odd because I've not made a complaint. Yes, I've reported a fault, but I have not made a complaint. Very odd.

 

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JohnC2
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Message 15 of 17

Re: Fault Reporting

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Hi @Elliboy,  thanks for your post the complaint will be opened by @RobbieMac so he has an open job on your account until the fault is resolved.

cheers

John

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Elliboy
Contributor
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Message 16 of 17

Re: Fault Reporting

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Another update....

Openreach engineer attended. Updated some of the wiring. All fixed now. Added bonus is that my speeds have increased by 10-15 per cent. Very happy.

 Overall I thought it was very good service from BT/Openreach. And thank you to all the guys on the forum who were extremely helpful.

 

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PaddyB
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Message 17 of 17

Re: Fault Reporting

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Hi @Elliboy,

That's great and thank you for updating the thread. I'm happy the engineer was able to repair the service.

Thanks,

Paddy

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