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Nicholag
Beginner
527 Views
Message 1 of 3

Fault with Landline

Please can someone contact me with regards to a fault, that I registered on the 14th August. My Father is elderly and he has no phone line for nearly a week, each day I look at the fault results and it is put forward to the next day.  I cannot seem to get hold of anyone to find out whether his calls from his landline can be sent to his mobile.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Fault with Landline

when you reported the fault to 151 did you explain that it was for your elderly father as that would normally get you a faster repair

did you check that there is no general fault in his area



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Nicholag
Beginner
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Message 3 of 3

Re: Fault with Landline

No I did not let them know it was for my elderly father as normally they are efficient.  I forgot to tell them to put the landline calls  through to his mobile.  I rang bt today and I was on the phone for about 6 mins waiting, but no answer. 

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