Hello All,
At the end of last year I agreed to have fibre broadband and home phone rather than the traditional copper. We live in rural Wales and my wife has dimentia, so in order to carry on working I need to have a reliable phone sevice, we have mobiles but sometimes she dosn't hear hers and sometimes there is no signal. We were having trouble with our broad band and I was assured that fibre would be the answer. I stressed to the representaive my wifes condition and they assured me that we would be priority customers and all would be well. On Feburary 18 2025 we went live on fibre, all seemed well at first, that was until I tried ringing my wife on the landline, it just cuts off. I have rang EE our provider, numerous times and had an engineer out but a month later we still have no phone. We can make out going calls but that's all. EE inisitally told me the repair would take 2 hours, after many 2 hour promises they increased it to 4 hours, then 2 days, then 5 days and today I am sat waiting for a phone call from them to my mobile because it is still not fixed. I am posting on here because in the end BT holds the key as it is BT's equipment failure that is at fault. The simple answer is to revert to copper for the phone but how do I go about being reconnected?
Jon
