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Message 1 of 9

Free DV Equipment Code Invalid?

Hello. 

I'm trying to get my free phone adapter so we can continue using our existing DECT cordless phones.

I got a Coupon Code from the website. But when I try to enter it at checkout the page tells me it is an invalid code.

If I try to get a new code the site tells me that a coupon code is already in use.

What should I do?

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Message 2 of 9

Re: Free DV Equipment Code Invalid?

Is it not possible to plug your existing phone base station, into the phone socket on the back of the Smart Hub 2?

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970 Views
Message 3 of 9

Re: Free DV Equipment Code Invalid?

No it isn't convenient, otherwise I wouldn't be asking this question. 

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Message 4 of 9

Re: Free DV Equipment Code Invalid?

if you didn't get a free phone with DV then phone CS 150 and ask for adapter



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Message 5 of 9

Re: Free DV Equipment Code Invalid?

I'm trying to get a free adapter, that's the point. I'm following the instructions on the website.

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932 Views
Message 6 of 9

Re: Free DV Equipment Code Invalid?

Hi @FlyingCatapult welcome to the community and thanks for posting, I'm really sorry to see the code isn't working. Please can you text the word ADAPTER to 61998 and this should place the order for your free adapter. If you experience any difficulties please post back here and I'll be happy to help. 

Thanks

Neil

 

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Message 7 of 9

Re: Free DV Equipment Code Invalid?

@FlyingCatapultDid you get a text on your mobile if so reply to them and click on the options to order one, After much back and forth they placed the order for a free one for me.

It would have been better if BT had given more options in the email so we could easily order one.

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Message 8 of 9

Re: Free DV Equipment Code Invalid?

No reply to my text.

I just ordered one anyway. 

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Message 9 of 9

Re: Free DV Equipment Code Invalid?

@FlyingCatapult  If you paid for one I would phone BT and ask for the money back, After all you would not need it if BT had not decided to go DV.

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