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Getting back old number


Could anyone tell me if it’s possible to get back an old number when the new property has FTTP? The old number was ported to Sky however as I am now back with BT i’m looking to grt the number back. The new property doesn’t have a copper line as  we now it have the Digital Voice service. We were told when taking out the new package that it would be possibly and to call back one everything was activated. I’ve have spoken someone today who advised that apparently it’s not possible as the copper line number can’t be re-numbered to a Digital voice line, can anyone confirm this information is correct as i’m getting two answers?

Thank you

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