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Message 1 of 12

Hearing another person on my call

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This problem has been going on for months..... I make a call, or even receive a call, and many times I can hear a person talking to someone else in the background.  It's clear enough that I can follow what she's saying (and it's nearly always a woman) - I've heard her booking take away meals - talking to an elderly chap (yes I can hear both sides of the call) - and a bloke complaining about not receiving spare parts for his motor cycle.  I've asked around our village but I can't locate the person, assuming she's local of course.

What concerns me is that if I can hear her from time to time (and I can't make her hear me) I wonder if anyone else can hear my calls.  I'm worried about security - especially if I have to ring my bank for example and go through security details.....

Any ideas.........

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Message 2 of 12

Re: Hearing another person on my call

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@Osdog 

Welcome to this user forum.

Who provides your phone service?

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Message 3 of 12

Re: Hearing another person on my call

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BT

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Message 4 of 12

Re: Hearing another person on my call

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@Osdog wrote:

BT


Have you reported the problem to BT, as your line could be in contact with another one?

It needs to be sorted, as it could be a security issue.

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Message 5 of 12

Re: Hearing another person on my call

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just trying to do that now

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Message 6 of 12

Re: Hearing another person on my call

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@Osdog wrote:

just trying to do that now


You can do it online if you prefer.

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Message 7 of 12

Re: Hearing another person on my call

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@Osdog 

BT Landline help | Support with your BT Landline | | BT Help

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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Message 8 of 12

Re: Hearing another person on my call

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have you tried to talk to them to see whether they can hear you  , if they can ask where they are .it will help when you report it  

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Message 9 of 12

Re: Hearing another person on my call

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The reason for hearing other callers is that there is a fault on the line, its called battery or earth condition caused through a wet joint underground or can be overhead if there are multiple lines on same cable....ie if line goes through a tree that has rubbed

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Message 10 of 12

Re: Hearing another person on my call

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Yes I have - and they can't hear me - even if I shout... LOL

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