As stated , you don’t need to do anything , telephone only customers with BT (not a BT type line , but actually using BT as their provider) are converted to a PDPL line , but the work is done entirely within the exchange, nothing changes at the customer end , no changes to sockets , no router needed to plug the phone into , they continue pretty much as they do now , there is one potential minor change .
If they don’t currently need to use the full national number to call locally, they will need to do so after converting to PDPL , depending on whereabouts in the country this may have been necessary anyway.
They get a notification of when this conversion is to take place and are told to expect a few hours downtime during this changeover .
