Home Phone Adapter flashing red - Will not connect to Smarthub2

[eddywatson]

Hi
We ordered a Home Phone Adapter after a letter we received about old phone lines not going to be used so we needed this adaptor to use home phone

however when I press the WPS? button on side of smarthub2 and then press and hold pair button on the phone adaptor it flashes aqua and yellow for about 30s then flashes red and then stays a solid red

the phone adaptor and smarthub2 are about 12 inches away from each other, once it had paired I was going to place the phone adaptor in another oom and plug the land line into it

We have had BT broadband since November 2004 and we have no just bought or had anything new installed

All we got was the phone adaptor, nothing else. Why wont it connect? 

Any info would be great, thank you

[Manatarms84]

The adapter is for when you actually switch to digital voice, has this change happened for you yet? Not everyone is being moved over at once - you would have had a date given for the switch.  Good way to test it is if your household works in the green port on the back of your smart hub 2 or not. If you haven't then save the adapter for the switch if you have then it's likely the adapter may need to be reset and the hub to be powered off and on or factory reset.

[gspearson]

I ordered the adapter in January which arrived quickly but it was at least 2 months before I was given a date for switchover.  On the date, 7 April, the switch happened early morning.

[HHGTTG]

Is your DV actually active by looking at your SH2 Home Hub manager?