cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lifeonmars
Aspiring Expert
1,388 Views
Message 1 of 12

How Do You clear fault banners on your account ?

This morning I checked my line due to an email problem, 

I have a banner on my home page stating I have a fault, however I click on the fault and the banner says there are no faults to display.

Again the same thing occurs when I check my line on the web page ?Screenshot 2019-10-27 at 10.56.03.png

image.png

image.png

0 Ratings
Reply
11 REPLIES 11
DanielS
Moderator
Moderator
1,370 Views
Message 2 of 12

Re: How Do You clear fault banners on your account ?

Hi @lifeonmars,

There may be a fault still open on your account that we need to close off. Would you like us to check it for you and shut it down if needed?

Just so you know, I've edited your pics to remove some of your personal info 🙂

Thanks

DanielS

0 Ratings
Reply
lifeonmars
Aspiring Expert
1,364 Views
Message 3 of 12

Re: How Do You clear fault banners on your account ?

Many Thanks, and Yes please.  I think I pressed the wrong button all I wished to do was check speed but eventually ended  up with that fault report .   I am also trying to get BT wifi deactivated but still showing Activated on router.

0 Ratings
Reply
DanielS
Moderator
Moderator
1,352 Views
Message 4 of 12

Re: How Do You clear fault banners on your account ?

You are very welcome.

Thanks for replying to my private message.

Have you tried deactivating BT Wifi through your MyBT login at MyBT? Log in, click on Manage extras and then Manage BT Wi-Fi.

On the next page, you'll need to scroll down and click on Opt out of BT Wi-Fi.

Thanks

DanielS

 

0 Ratings
Reply
lifeonmars
Aspiring Expert
1,350 Views
Message 5 of 12

Re: How Do You clear fault banners on your account ?

Yes, Thanks Daniel

Have already done that, to no avail, although some say you have to wait 28days or more !!!!  Mines been  only 14days

 

0 Ratings
Reply
DanielS
Moderator
Moderator
1,342 Views
Message 6 of 12

Re: How Do You clear fault banners on your account ?

It can take up to 28 days to be completely removed. When you go to the page I mentioned it should give you an option to opt back in.

Has the banner disappeared for you now?

Thanks

DanielS

0 Ratings
Reply
lifeonmars
Aspiring Expert
1,336 Views
Message 7 of 12

Re: How Do You clear fault banners on your account ?

Unfortunately not Daniel 

0 Ratings
Reply
DanielS
Moderator
Moderator
1,334 Views
Message 8 of 12

Re: How Do You clear fault banners on your account ?

Thank you.

It has been closed at our end. It may take until Monday for it to clear but it is 100% closed now.

DanielS

lifeonmars
Aspiring Expert
1,277 Views
Message 9 of 12

Re: How Do You clear fault banners on your account ?

Unfortunately even after clearing history and cookies etc the Banner is still showing  on my homepage. ?

0 Ratings
Reply
NeilO
Moderator
Moderator
1,262 Views
Message 10 of 12

Re: How Do You clear fault banners on your account ?

Hi @lifeonmars I see you've sent over your details and they're in our queue waiting to be picked up. We'll be happy to get that looked into once you reach the top of our list, once the fault it closed on our side it should eventually filter through to MyBT and close there.