cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stpjg01
Aspiring Contributor
1,019 Views
Message 1 of 2

How do i track a fault for someone else?

The builders have brought down the dropwire for my in-laws house so they have no service. I reported the fault this morning for them and have the fault number.  They are both in their 80's and one has a serious medical condition. How do I track the fault as I very much doubt they have signed up to MyBT!

0 Ratings
Reply
1 REPLY 1
NeilO
Moderator
Moderator
1,006 Views
Message 2 of 2

Re: How do i track a fault for someone else?

Hi @stpjg01, If you have your in-laws permission and BT account details you could set up a BT ID to access MyBT and track the fault on their behalf. 

0 Ratings
Reply