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ballibeg
Aspiring Contributor
787 Views
Message 1 of 3

How to escalate a complaint for broken phone line?

It's been over a month now of no phone and no broadband. I get updates but to be honest I think it's just lies. I see no engineers working.

It's really difficult as my wife is an on call Doctor and I'm work on call for the ambulance service.

I've tried explaining but I'm getting nowhere through the website and phoning. Our mobile service broke last night and I couldn't be called. There was an emergency and my colleague had to bang on my window.

Any ideas?

Dave
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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
765 Views
Message 2 of 3

Re: How to escalate a complaint for broken phone line?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
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Message 3 of 3

Re: How to escalate a complaint for broken phone line?

Hi @ballibeg Very sorry to hear that you've been without service for so long.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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