I can't register my Panasonic KX-TGE823 DECT with my smart hub 2

[mariner75]

I can't register my Panasonic KX-TGE823 DECT with my BT smart hub 2, I have plugged the phone base into green socket in the hub as instructed. There is no response from phone or base just a message that says "Check Phone Line" I tried to register the phone on the BT Home Hub logging in with my admin password but it didn't register or respond. Any help appreciated thanks

[licquorice]

It would appear that Digital Voice is not enabled yet on your line. Does the hub show your phone number or 'not configured' ?

Once DV has been configured, you simply plug the base station into the green socket, you don't register the handset to the hub, it remains registered to the base station 

[mariner75]

Thanks for your reply.

I already have the Digital Voice activated as I have been using the 2 DV phones I got from BT.

I did plug the base station straight into the green socket on the rear, but nothing happened other than the msg check phone line. 

I will see if I can find a different cable in case the one that came with phone is faulty,

Regards