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Rfr
Beginner
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Message 1 of 5

Incoming calls ring once then cut out

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Outbound calls continue to be fine but incoming have stopped ringing!! Bought new phone and followed bt online advice and no better. Spoken to call centre and all they can say is they’ll send engineer but if fault is in my home it’s £129. Which is great when they acknowledge there is a fault but can’t say where!!!!
Any advice?
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4 REPLIES 4
Devon_Dave
Distinguished Guru
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Message 2 of 5

Re: Incoming calls ring once then cut out

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Have you tried the phone into the test point of your main telephone socket? This should prove the fault in or out your premises.
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Rfr
Beginner
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Message 3 of 5

Re: Incoming calls ring once then cut out

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Yes I tried that and it didn’t fix it.
BT customer support had no idea what this meant and could therefore not advise if this means it’s my fault?
I want bt to say if there is a cost to me or not. 129 for 10 mins work is robbery.
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Devon_Dave
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Message 4 of 5

Re: Incoming calls ring once then cut out

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So as long as the call tripped with a new phone, no filter direct into the test point you have proved as much as you can before the engineer arrives. I suspect the fault will be back out in the underground cable network, if this is the case there would be no charge.
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iniltous
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Message 5 of 5

Re: Incoming calls ring once then cut out

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Perhaps the BT rep could have explained 'potential charges' better, but if you are confident your phone is fault free ( and you have bought a new one to be certain ) and you have it plugged directly into the master socket test port and it still doesn't ring when an incoming call is received you dont need to worry about a charge being raised.

I cannot understand your reluctance to report the problem...BT ( as would every other provider ) has explained that the potential for a charge exists if you make frivolous fault report, you have a 'bell not ringing' BNR, problem ( that is sometimes not  detectable using the normal line testing facility's ) , you have proved as far a practical that the problem is not your responsibility, so the 'fix' will be included in the line rental charge (free) ...but you need to 'report' it , and to progress a fault, your provider needs  you need to accept the potential for charges, you seem to want a guarantee that a charge won't be raised, but they don't know if you have done any checks or not , and if would hadn't , and the fault was on your equipment or wiring, then you wouldn't be able to argue later that  you didn't know about the charge if they told you in advance....you have done the checks, so why worry ?

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