Friday 24 January around 8am our phone line was broken due to a fallen tree. BT were informed the line was broken. We are now into week 3 of having no means of communication as no landline means no broadband, and no broadband means no mobile phone service. We have to rely on wifi (broadband) to get the mobile to work. We have been advised on numerous occasions that a repair will be completed by a certain date. What a joke! The date passes and no-one bothers to turn up.
Myself and 3 other neighbouring housholds have all been told completely different stories by BT. It is very disappointiing to discover that all BT is good for is spinning a variety of lies to us all. In one case the 'bot' claimed the issue would be fixed within 4 hours!! BT clearly think we, the human customers, are idiots.
3 of the households have vulnerable residents and BT is aware of this but do they care? The truth is they do not. Is it too much to imagine that we will ever get the landline fixed and the broadband service that we have paid for resumed?
