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daveperc
Aspiring Contributor
894 Views
Message 1 of 4

Landline fault reporting not working

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Hi Community,

I'm  reaching out to the Mods here but if anyone else can help that's great.

I tried using the Online fault report system but when it gets to the line test it sticks at 99 % and won't move on to report the fault.

Landline stopped working sometime in the past few weeks, there is no dial tone. I've been away.

I tried ringing BT to report the fault but due to the current COVID-19 situation it just keeps me on hold.

Echat is out of action and the Online system isn't working.
I'm at my wits end with this now. Just how am I supposed to report the fault if no ones answering the phones the

Luckily I have a dedicated Fibre Broadband line otherwise I really would be in trouble.

Any help would really be appreciated.

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Landline fault reporting not working

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Hi @daveperc sorry that you are having difficulty reporting a fault with your service. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help. We are busier than normal at the moment so you may wish to try again calling in to report the fault and we'll get to you as soon as we can.

cheers

John

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daveperc
Aspiring Contributor
872 Views
Message 3 of 4

Re: Landline fault reporting not working

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Thanks John - PM sent.

I'll have another go at calling the fault in - but not hopeful!!

Dave

daveperc
Aspiring Contributor
838 Views
Message 4 of 4

Re: Landline fault reporting not working

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Eventually got through on phone!! Reported and now fixed!!

Also reported the fault in the "Fault System" - so hopefully that will now get sorted too!

Thanks for the help

Dave

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