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Message 31 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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@MissMoppettwrote:

For goodness sake, of course I've plugged my cordless phone direct into the back of the router! That's fine, the problem has been getting my two extension phones to work, which did perfectly well till DV was thrust upon us. The BT engineer who's just been said get three phones in a set, forget about adapters, that's the best way of doing it. They're not supplied for free: you get offered ONE, extra are charged at £15. I'm going to see if I can get my money back.

You say I should "adjust the wiring" for DV: well according to BT that's impossible . . . Yet another red herring.


For goodness sake don't listen to everything the totally clueless untrained BT/Openreach staff tell you.

I have 60years experience of telecoms, I think I am in a better position to understand how it works.

It is NOT impossible to re-arrange the wiring at all. I am not on full fibre and have rewired my extensions accordingly which work just fine with DV.

 

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Message 32 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Why should I pay another £100 or so to get me back to where I was before DV descended on us?

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Message 33 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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I don't know what your financial position is or what cordless DECT phone you currently have. I've had several in my life and have always bought an additional one or two satellite handsets with it for different locations. Would that not sort out your problems. They're relatively inexpensive. 

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Message 34 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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He had an EE card round his neck. He came as a direct response to my call to BT: does it matter he "was not a BT employee or contractor"?

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Message 35 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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What is costing £100? 

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Message 36 of 54

Re: Phone often engaged: BT say it's due to slow upload speed?

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"As others have said, if you separate the extension wiring from the now redundant analogue phone copper line to the house, and instead connect it to the phone socket on your hub, then your extensions will work just fine." So you're suggesting three lines must go (somehow) inrto the back of one phone socket of the hub? According to the BT chap this morning this will only work if I'm on fibre, which I'm not.

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Message 37 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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To call in a local ex BT engineer (NOT a friend just someone who moved the master socket a while ago: it's his business now).

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Message 38 of 54

Re: Phone often engaged: BT say it's due to slow upload speed?

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I'm getting totally fed up with this, why do you listen to people who don't understand rather than people who do, or are you just trolling.

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Message 39 of 54

Re: Line often engaged: BT say it's due to slow upload speed?

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Depending on your age , you may remember leaded petrol being phased out and only unleaded petrol was available, most people were completely unaffected, some people had to ‘adjust’ their old car engines to use unleaded petrol, it’s progress, they didn’t keep leaded fuel for the refuseniks, and now no one will even remember leaded petrol, in a similar way , in a short while you will be used to the new normal with DV …..is this a massive upheaval, No it isn’t , you need to connect your phone to the hub instead of the socket on the wall …..is this a slight annoyance in that your extension phones (that you are responsible for , not BT or Openreach ) need a little ‘ adjustment’ , Yes  , but that’s the price of progress and you need to have a sense of proportion

…..FYI , IP (DV) telephony isn’t just BT , it’s across the industry, so Virgin , Sky etc require their customers to connect their phones  to the router if they want to continue with telephony, BT are the exception in that they supply DV adapters in an attempt to ease the transition , everyone else doesn’t , are these adapters ‘perfect’ perhaps not , did BT create a rod for their own back by giving these way for free  (or offering them for sale ) , absolutely….consider this , if you were a customer of Sky (for arguments sake ) you would be told to connect to the router , that’s it , no adapters, no advice , no visits , nothing , if it didn’t  suit your situation as far as extensions etc , that would simply be tough , your problem….

you have been told the possible solutions , adjusting your extension sockets to be compatible with the new normal isn’t a difficult DIY job,  or pay someone to do it , or buy new DECT phones , abandon completely your extension sockets and wired phones , and hope they perform better  than your (partially free) DV adapters, but ultimately it’s no one’s problem but yours , same as those with engines from years ago that were designed for leaded petrol , you are responsible to manage this necessary change , no one else .

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Message 40 of 54

Re: Phone often engaged: BT say it's due to slow upload speed?

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"I'm getting totally fed up with this, . . ."  You're not the only one.  When someone turns up with an EE card round their neck in response to a call I made to BT Help, what am I supposed to do?

"A distinguished sage tells me to ignore what you've said as you don't know what you're talking about."

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