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Clarksy
Aspiring Contributor
926 Views
Message 1 of 10

Lost Landline Number

I recently transferred to Now TV for their phone & broadband package.  It didn't go to well as, unbeknown to me, Now changed my landline number after thirty+ years. On Discovering this I complained to Now who did nothing and suggested BT as my only option. I have now rejoined BT and was hoping that something could now be done in so far as recovering my old number.

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9 REPLIES 9
iniltous
Guru
918 Views
Message 2 of 10

Re: Lost Landline Number

How long ago was the NowTV cancel and the BT ‘provide’ ?
Usually, the number has to be back with BT and in quarantine for a little while before it’s available to be allocated to a new BT customer ( or in your case allocated to you )
If the Mod offers help , then these seem to go reasonably well ( and relatively quickly,) but that would probably still be longer than you would like, the number you currently have will have to be renumbered to the one you want , but only once it shows as being available

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Clarksy
Aspiring Contributor
909 Views
Message 3 of 10

Re: Lost Landline Number

The transfer to BT is currently underway. The transfer to BT date will be 28th September.

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iniltous
Guru
899 Views
Message 4 of 10

Re: Lost Landline Number

Not much you can do for a while, when the BT service is up and running , if you post again, hopefully a BT Mod will pick this up then and ask you to contact them, then they should be able to process the renumber order to get you back with the original number , but not much can be done before BT are your supplier, presumably that will be the 28th

Matt-S
Moderator-Retired
892 Views
Message 5 of 10

Re: Lost Landline Number

Hi @Clarksy,

Welcome to the Community and thanks for posting.

@iniltous is spot on and we won't be able to do anything until your BT service is live. If you would like to post back here once it's up and working we can look into the renumber for you.

Thanks

Matt

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Clarksy
Aspiring Contributor
866 Views
Message 6 of 10

Re: Lost Landline Number

Many thanks to you both I'll post again when BT take over. 

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Clarksy
Aspiring Contributor
785 Views
Message 7 of 10

Re: Lost Landline Number

Further to my previous message I am now a BT customer. How do I go about recovering my telephone number from  about 3 weeks ago?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
775 Views
Message 8 of 10

Re: Lost Landline Number


@Clarksy wrote:

Further to my previous message I am now a BT customer. How do I go about recovering my telephone number from  about 3 weeks ago?


I have asked a moderator to advise.

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NeilO
Moderator
Moderator
768 Views
Message 9 of 10

Re: Lost Landline Number

Hi @Clarksy I'll send you a private message so you can get in touch with the moderation team, we're quite busy so it will take us longer than usual to reply so if this is something you need done urgently customer services via 150 can also place a renumber order for you.  

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Clarksy
Aspiring Contributor
754 Views
Message 10 of 10

Re: Lost Landline Number

No urgency as my number has been changed for a few weeks.
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