I recently transferred to Now TV for their phone & broadband package. It didn't go to well as, unbeknown to me, Now changed my landline number after thirty+ years. On Discovering this I complained to Now who did nothing and suggested BT as my only option. I have now rejoined BT and was hoping that something could now be done in so far as recovering my old number.
Not much you can do for a while, when the BT service is up and running , if you post again, hopefully a BT Mod will pick this up then and ask you to contact them, then they should be able to process the renumber order to get you back with the original number , but not much can be done before BT are your supplier, presumably that will be the 28th
Further to my previous message I am now a BT customer. How do I go about recovering my telephone number from about 3 weeks ago?
Hi @Clarksy I'll send you a private message so you can get in touch with the moderation team, we're quite busy so it will take us longer than usual to reply so if this is something you need done urgently customer services via 150 can also place a renumber order for you.