I recently made the decision to switch my landline and broadband from Sky to BT. I was told I would be able to keep my landline number. But now I am very stressed because BT cancelled my Order without informing when I spoke to customer services I was told that they would make a new order with my old landline number. But now I have received my order the landline number is incorrect.
Does anyone know how I can retrieve my old landline number? I am very stressed because I have had this number for over 20 years and (I've rung my number and there is no dial tone - it is inactive.)
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see if forum mods can help you - they are only BT employees on the forum they will post here
I am so sorry to hear about this. The order should not have cancelled. Something has gone wrong and you need our help to correct it. I must make you aware that there is a chance that we can't get the number back as we don't own the telephone numbers. However; we will do all we can to help you get it back.
To get in touch with us, click on my user name and then on contact the mods.