CalebR98
Beginner
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Message 1 of 2

Moving into new home

Hi Guys 

I’m currently in the process of moving into a new address. Only issue is when I try and purchase any broadband package the address is not showing. 
I explained this to the person that previously live in the address and they said that they used a different house number. 

for example- house I’m moving into is number 229. But the address they used for broadband is 228. 

ive checked openreach website and the address checker is showing it’s a Silver Address type meaning it needs to be registered either with Royal Mail or Openreach. (to my knowledge) 

Does anyone have any ideas with this one ?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Moving into new home

does the correct address shown on royal mail database.  need to get that correct before progressing with openreach/ISP



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