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andrewjleake
Beginner
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Message 1 of 6

Moving to a purpose built mobile home

Hi, towards the end of July we will be moving to a purpose built mobile home and I would like to know how I go about getting a landline and transferring our current package? Thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Moving to a purpose built mobile home

@andrewjleake 

Are you a BT Retail customer?

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andrewjleake
Beginner
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Message 3 of 6

Re: Moving to a purpose built mobile home

I currently have a landline and call package with BT.
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Keith_Beddoe
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Message 4 of 6

Re: Moving to a purpose built mobile home


@andrewjleake wrote:
I currently have a landline and call package with BT.

Then just follow the normal home move process. Your mobile home address will need to be correct on the Royal Mail Postcode Database.

If there is no existing line, then the process is likely to take some time, as Openreach may need to do a survey first, and the phone line would have to be installed first. You may have to accept a new phone number if you are not connected to the same exchange.

 

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andrewjleake
Beginner
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Message 5 of 6

Re: Moving to a purpose built mobile home

Thanks, what is the normal process and how far in advance should I start this?

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Keith_Beddoe
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Distinguished Sage
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Message 6 of 6

Re: Moving to a purpose built mobile home

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