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Mums digital voice not working

Permanent orange light on hub. Reported to BT. Waiting engineer. But they say they cannot divert calls from her number to anyone as the systems isn't letting them but tbh they sound like they are amateurs.

There's a fault between mums house and the fttc

Any ideas ?  

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Re: Mums digital voice not working

is your mum's  phone working now?



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