Good evening - I am new to this community so please forgive any discourtesy or naivety. We had our intruder alarm serviced today and the engineer told us our alarm was not communicating with the monitoring service. This was a surprise to us as it had done in the past, being attached to our home landline. It seems that without any request from us, and until to day unknown to us, the intruder alarm line has been changed and is now attached to a different line, which is live although it is barred to incoming and outgoing calls, with a different number appearing to be from our area. I did not recognise that number, nor have I ever paid for it, and we have lived here 38 years. On contacting BT I have been told that the number "is not theirs", that they cannot discover who the supplier is, and that they cannot help me at all. Has anybody else heard of anything like this? Any advice or information would be greatly appreciated. Many thanks.
Thanks for responding Keith. The first six digits are: 01449 7
That is a protected range of numbers, and is not allocated to any provider.
What number is read out on your phone, when you dial 17070?
Either way, you need to report a fault on your phone line by calling BT on 0800 800 151, and explain that you cannot make outgoing calls. They will pass the fault to Openreach, who will check the external routing back to the exchange.
Her is the result from the Ofcom database.
|1449 97 0||Protected||4+6|
|1449 97 1||Protected||4+6|
|1449 97 2||Protected||4+6|
|1449 97 3||Protected||4+6|
|1449 97 4||Protected||4+6|
|1449 97 5||Protected||4+6|
|1449 97 6||Protected||4+6|
|1449 97 7||Protected||4+6|
|1449 97 8||Protected||4+6|
|1449 97 9||Protected||4+6|
Haven't you got too many 9's there?
Possibly, let me check.
My mistake, but you will need to look at the next digits. Either way, you need to report that the landline number showing on your BT account, is the one that is not working. My guess is that your number has been crossed with a BT "stopped" line, which is why its not working.
|1449 70||Allocated||Gamma Telecom Holdings Ltd||4+6||08/03/2005|
|1449 75 0||Protected||4+6|
|1449 75 1||Protected||4+6|
|1449 75 2||Protected||4+6|
|1449 75 3||Protected||4+6|
|1449 75 4||Protected||4+6|
|1449 75 5||Protected||4+6|
|1449 75 6||Protected||4+6|
|1449 75 7||Protected||4+6|
|1449 75 8||Protected||4+6|
|1449 75 9||Protected||4+6|
|1449 79||Allocated||Magrathea Telecommunications Limited||4+6||24/09/2004|
Sorry chaps - had a fierce storm here so switched off to protect the computer. Our number starts with 1449 736... which according to the table you sent is allocated to BT. Our problem is that the line connected internally and solely to the Alarm system is not our number. Our own line which is our broadband as well is working perfectly, and so I am not sure I can report a fault on it. However, I will take your advice and will try and ring tomorrow. I must confess that although BT has served us pretty well all these years, when something goes wrong it can be next to impossible to sort out, and the prospect of phoning BT is not one I will look forward to. In the meantime thanks very much for your help and interest and I will update this if I have any joy tomorrow.
You need to report that there is a fault on the number which is allocated to the alarm system. You must be paying line rental on it, so the number should show on your BT account.
It should be a simple task for Openreach to check the number, as although its wired to the alarm unit, there should be a test socket somewhere. Its probably some crossed wires on the external network.
Whatever the phone number you have attached to the alarm, if the alarm gets activated it would still dial out. Unless the line is out going calls barred.
Doh, just read the complete post regarding the OCB line. Was a late night