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robh54
Contributor

on ‎16-10-2021 15h26

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Message 1 of 2

Never ending upgrade to Digital Voice

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Hi,

Can anyone advise on how to get support with a never ending Digital Voice upgrade?

I was told I was being upgraded (not my choice but fine) and they cut off normal phone on 7th October. Digital did not start working, so checked the order and it said 15th October. That has come and gone, yesterday ticket was changed to 22nd October and then to 29th october. This means 22 days with no home phone which my 90 year old parents use to contact me (they don't get mobiles).

How can I get this sorted as I have no confidence it will be sorted on 29th.

Thanks

Rob

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imjolly
Distinguished Sage
Distinguished Sage

on ‎16-10-2021 15h37

644 Views
Message 2 of 2

Re: Never ending upgrade to Digital Voice

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if you have FTTP then try phoning FTTP team and see if they can help you 08005874787



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